At this level the support that you receive is entirely reactionary – we will fix problems as and when they occur. Included in the price are the first two hours labour undertaken for each support issue, thereafter labour is charged at an hourly rate. Furthermore you are eligible to call Enigma for unlimited telephone support for the duration of your contract.

In addition to all of the benefits of Bronze level, we will advise you of suitable items such as service packs, hot-fixes and upgrades that are relevant to the infrastructure of your organisation.

The included labour is increased to three hours per support issue, with an hourly charge thereafter.

Gold Level (Includes ISDN/ADSL based REMOTE SUPPORT and ADMINISTRATION)

This is our premium level of cover. The support that you receive is both preventative and reactionary – we will advise you of precautions to take, apply service packs, hot-fixes and updates for you AND fix problems as and when they occur. Included in the price is the first five hours labour related to any support issue, thereafter labour is charged at an hourly rate. As with the other packages you are entitled to unlimited telephone support for the duration of your contract.

Secure Remote Administration of your network by trained Enigma staff, coupled with onsite visits, will help to keep your network in tip-top condition. We can remotely perform routine administrative tasks such as adding or removing users, configuring file security and basic problem diagnosis quickly and efficiently - without even needing to visit your offices!